Returns & Refunds

We want you to love your Studio McIlwrick purchase. If you change your mind about a non-personalised item, we offer a 14-day return period, meaning you have 14 days from the date you receive your item to request a return.

Return eligibility

To be eligible for a return, your item must be unused and in the same condition as when you received it, in its original packaging, and accompanied by your receipt or proof of purchase.

To request a return, please contact us at studiomcilwrickinfo@gmail.com before sending your item back.

Please note that return postage is the responsibility of the customer. We recommend using a tracked postage service, as Studio McIlwrick cannot be responsible for items lost or damaged while being returned.

Items returned to us without first contacting us and receiving approval for the return may not be accepted.

Damaged, faulty or incorrect items

Please check your order when you receive it. If your item arrives damaged, faulty, defective, or you have received the wrong item, please contact us as soon as possible at studiomcilwrickinfo@gmail.com with details and photos of the issue. We'll assess the problem and work with you to find the best solution.

Non-returnable items

Due to the personalised nature of our products, custom-made and personalised items cannot be returned simply because you have changed your mind. This includes items made specifically to your requested design, name, wording, colour combination or other personalised specifications.

If you are unsure whether your item qualifies for a return, please contact us before sending it back. Sale items and gift cards are also non-returnable.

Exchanges

If you would like a different item, the easiest option is to return your eligible item in accordance with our return policy and, once your return has been accepted, place a new order for the item you would like.

Refunds

Once we receive your returned item, we will inspect it and let you know whether your refund has been approved. If approved, your refund will be processed back to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process and display the refund in your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at studiomcilwrickinfo@gmail.com.

3D printed products

All Studio McIlwrick products are individually 3D printed. Due to the nature of the 3D printing process, small variations, print lines, slight colour differences or minor imperfections may occasionally occur. These are a normal characteristic of 3D printed products and do not necessarily indicate a fault. We carefully check our products before they are sent to you and take pride in the quality of every item we make.